Dcommerce FAQs: Answers to Common Seller Questions

Whether you're deciding whether to sign up or you're already running a store, a handful of questions come up again and again from Dcommerce sellers. Here are clear, direct answers to the most common ones.

Getting Started

Do I Need Technical or Coding Knowledge to Set Up a Store?

No. The entire setup process, from claiming your subdomain to publishing your first products, is designed to be completed through the merchant dashboard without any coding background required.

How Long Does It Actually Take to Launch?

Most sellers can have a functional, live storefront within a matter of minutes, covering subdomain setup, layout personalisation, and adding an initial set of products.

Can I Keep Selling on Marketplaces at the Same Time?

Yes. Many sellers run their Dcommerce store alongside existing marketplace listings, gradually shifting more of their promotional focus to their own storefront over time rather than switching exclusively from day one.

Products and Listings

How Does the AI Product Listing Feature Work?

Upload a product photo, and the platform generates a draft title, description, and price suggestion based on what it identifies in the image, which you then review, edit, and publish.

Do I Have to Use the AI Feature?

No, it's entirely optional. You can write every product listing manually if you prefer, or use the AI-generated draft as a starting point and edit it to match your brand voice.

Can I Run a Multi-Vendor Catalogue?

Yes, Dcommerce supports multi-vendor management directly from the merchant dashboard, letting you manage multiple vendors, their products, and order dispatch from one place.

Payments and COD

What Payment Methods Are Supported?

Checkout is powered by PhonePe, supporting UPI and other common Indian payment methods, alongside a verified Cash on Delivery option.

How Does Safe COD Verification Work?

Safe COD runs verification checks as part of the order flow itself, filtering out low-intent or risky COD orders before they reach dispatch, rather than requiring sellers to manually confirm every order themselves.

What Happens if a Payment Fails or Is Pending?

Since payments run through the integrated PhonePe flow, payment status can be checked accurately within the platform rather than relying on a customer's screenshot or verbal confirmation.

Logistics and Delivery

Do I Need to Set Up My Own Courier Account?

No. Delivery runs through an integrated Ekart logistics connection built directly into the platform, so there's no separate courier contract to negotiate before you can start shipping.

Do Customers Get Tracking Updates Automatically?

Yes, customers receive real-time order and shipping status updates automatically as their order moves through dispatch and delivery.

How Is Shipping Cost Calculated?

Shipping costs are calculated based on the dimensions and weight entered at dispatch, including volumetric weight where applicable, consistent with standard Indian courier billing practices.

Marketing and Growth

Does Dcommerce Help Drive Traffic to My Store?

The platform provides the storefront infrastructure, but driving traffic is primarily up to you, through your Instagram bio link, WhatsApp broadcasts, Reels, and other content. The store is the destination; building and directing your audience there remains an active, ongoing effort.

Can I Run Discounts or Sale Events?

Yes, you can set up product-level discounts and promotional pricing directly from the merchant dashboard for specific sale events or ongoing offers.

Can I Bundle Products Together?

Yes, product bundles and combo pricing can be configured directly on your storefront to increase average order value without needing any external tools.

Store Management and Scaling

Can I Track Which Products Are Selling Best?

Yes, order and sales data are available through the merchant dashboard, giving you visibility into which products are performing well as your catalogue grows.

What Happens if My Order Volume Spikes Suddenly?

The underlying platform infrastructure is built to handle traffic and order spikes, such as those from a viral Reel or a festive season promotion, without requiring manual intervention on your part to keep the storefront running smoothly.

Can I Add Team Members to Help Manage the Store?

The merchant dashboard supports managing vendors and order dispatch collaboratively, which is particularly useful as your business grows beyond what a single person can handle alone.

Compliance and Invoicing

Do I Get an Invoice for Every Order Automatically?

Yes, every order placed through a Dcommerce store generates a compliant invoice automatically, without needing separate accounting software.

Does Dcommerce Handle My GST Filing for Me?

No. While automatic invoicing provides clean, organised records that make compliance easier, sellers remain responsible for their own GST registration decisions and periodic return filing, ideally in consultation with a chartered accountant for their specific situation.

Support and Account Management

How Do I Contact Support If I Have an Issue?

Support is available through a structured ticketing system directly within the merchant dashboard, giving you a trackable channel for resolving issues rather than relying on scattered messages.

Can I Customise My Store's Look and Branding?

Yes, you can personalise your storefront's layout, logo, and overall appearance directly from the dashboard to match your existing brand identity.

What If I Only Have a Few Products to List Initially?

That's a perfectly reasonable way to start. Many sellers launch with a small, focused selection and expand their catalogue gradually rather than uploading everything on day one.

Bringing It All Together

These are the questions that come up most consistently from sellers evaluating or already using Dcommerce, covering setup, listings, payments, logistics, compliance, and support. If you have a question that isn't covered here, the merchant dashboard's support ticketing system is the most direct way to get a specific, accurate answer for your particular situation.