Frequently Asked
Questions

Dcommerce is a premium multi-tenant SaaS eCommerce platform built specifically for Indian merchants. We provide a complete infrastructure—from storefront themes to integrated logistics and secure payments—allowing you to launch a world-class online store in under 5 minutes without any coding knowledge.

Absolutely! We designed Dcommerce with a "Zero Learning Curve" philosophy. Our dashboard is intuitive, and our setup wizard guides you through every step. Whether you're a small home business or a growing brand, you can manage everything easily.

We keep it simple. Our **Dcommerce Pro** plan costs ₹1999/month. This includes unlimited products, integrated PhonePe checkout, Ekart logistics integration, and automated store SEO. There are no setup fees and definitely no hidden commissions on your orders.

Yes. We believe in providing value, not locking you into long contracts. You can cancel your subscription directly from your merchant dashboard at any point. Your store will remain active until the end of your current billing cycle.

No, absolutely not. Unlike other platforms that take a percentage of your revenue, Dcommerce charges a flat subscription fee. Keep 100% of your hard-earned profits.

Yes, Dcommerce is built on a multi-vendor foundation. You can add multiple vendors to your store, each with their own dashboard to manage products and fulfillments, while you maintain full control over the platform.

Safe COD is our proprietary fraud-prevention system. When a customer chooses Cash on Delivery, our system performs a real-time verification (including PhonePe account verification if enabled). This ensures that the order is coming from a legitimate buyer, significantly reducing your RTO (Return to Origin) losses.

We support all major Indian payment gateways including Razorpay, PhonePe, and Instamojo. You can accept UPI, Credit/Debit Cards, Net Banking, and Wallet payments with zero friction for your customers.

Yes! Your Dcommerce subscription covers everything. We host your store on ultra-secure Google Cloud infrastructure with global CDN delivery. You don't need to worry about server maintenance, bandwidth, or security patches—we handle it all.

If you have your product photos and pricing ready, you can have a live, mobile-responsive storefront in less than 5 minutes. Our automated onboarding process handles the store generation instantly.

We offer multi-channel support. You can raise a ticket directly from your Merchant Dashboard, email us at `support@dcommerce.com`, or use our WhatsApp support channel for high-priority queries. We typically respond within 24 hours.